1. Preliminary pricing
Prices currently shown on the Chatduct website are preliminary. No payment is collected through the website at this stage, so there is currently no charge to refund.
2. Subscription cancellation
When paid subscriptions become available, you will be able to cancel future renewal. Unless the checkout or applicable law states otherwise, cancellation will take effect at the end of the already-paid billing period and access will continue until that date.
3. Refund requests
If you believe a charge was made in error, the service was materially unavailable, or the purchased plan was not provided as described, contact us within 14 calendar days of the charge. Include the account email, transaction reference, charge date, and a short explanation. Do not send full payment card details.
4. Review and eligibility
We review requests individually and consider service usage, the reason for the request, payment-provider records, and applicable consumer law. Cancellation by itself does not automatically create a refund for time already used.
5. Approved refunds
Approved refunds are returned through the original payment method. Processing time depends on the payment provider and your financial institution. Taxes and currency conversion will be handled according to the original transaction and applicable law.
6. Chargebacks
Please contact us before opening a payment dispute so we can investigate promptly. This does not limit any rights you have through your payment provider or under applicable law.
7. Contact
Send refund and billing questions to help@chatduct.com.